Kalvo Calling Policy

Last updated: May 4, 2026

This Calling Policy is part of the Agreement. It is not legal advice.

1. Customer is the initiator

You initiate every call. Kalvo does not choose Recipients, scripts, or consent posture.

2. Consent

Canada: valid relationship or CASL consent; CRTC Rules and National DNCL still apply to telemarketing.

US: prior express written consent for autodialed/prerecorded/AI voice to wireless as required by TCPA/FCC; DNC scrubbing for manual calls as applicable.

EU/UK: typically opt-in for unsolicited marketing calls; country-specific rules apply.

Keep dated consent records and produce them to Kalvo within 5 business days when requested.

3. Do-not-call

Register and pay for applicable registries (Canadian National DNCL, US National DNC, state DNCs). Scrub at least every 31 days. Maintain an internal DNC list and honor opt-outs within legal timeframes.

Kalvo may provide an internal DNC flag on leads; that does not replace public registry compliance.

4. Hours and caller ID

Call only within permitted local hours (e.g. CRTC and TCPA windows). Transmit accurate caller ID and identify yourself, the entity on whose behalf you are calling, and a callback number.

5. Recording

Kalvo does not record or transcribe call audio in production. If you record by other means, you alone are responsible for all-party consent and disclosures.

6. AI / prerecorded voice

Do not use AI or prerecorded voice without the heightened consent required in the Recipient's jurisdiction.

7. Complaints

Cooperate with regulators; notify legal@kalvo.io within 5 business days when appropriate; preserve records.

8. Liability reminder

TCPA, CASL, CRTC, FCC, and DNC fines arising from your calls are your financial responsibility under the Terms and AUP.

CONTACT: legal@kalvo.io